Student Support

Can I go back and review modules I have already finished?

Yes, as many times as you need to within the 60-day access period. If you need more time to access modules you have completed, simply email customerservice@bluehouseenergy.com.
 
Don't forget, there's also a downloadable study guide attached to each module (click on the 'Resources' tab, at the top right, when you're in the module. Print this study guide and use it for taking notes when reviewing the online course.
 

How do I contact support?

customerservice@bluehouseenergy.com

Tier 1 technical support for users to resolve technical issues related to login/registration/passwords, user interface and navigation among modules.

Available 8:00 AM - 6:00 PM Eastern Time weekdays via email or online conferencing.
 
Promised turn-around of no more than four (4) hours from receipt of email.

 

Where do I find out how to do the technical stuff you are suggesting?

Well, we created a downloadable document for you. Click Here for the Technical “How To” HandoutYou should review these FAQs and the “How To” technical document BEFORE contacting support.

Technical Requirements

A notebook or desktop PC or Mac computer - NOT a tablet or smartphone at this time

The latest version of your operating system

Sound Problems/Screen Freezing

Free up memory by closing unneeded programs, especially background apps like Dropbox and Norton.
Check out this how-to for more info.
Clear your browser cache and cookies
Reboot

I can't sign in.

Make sure that you: Bookmark your URL>> Your username=the email used to register in the system Write down your password

Follow the link that applies to you for the URL:
GNI 
GHI 
 
Make sure that you bookmark your URL. If you see a screen that asks for your Client ID clear your cache and cookies and click on the URL noted above.
 

Can I go back and review modules I have already finished?

Yes, as many times as you need. Don't forget, there's also a downloadable study guide attached to each module (click on the 'Resources' tab, at the top right, when you're in the module. Print this study guide and use it for taking notes when reviewing the online course.

Can I take an end of module quiz as many times as I like?

Yes, the quizzes are there for you to challenge your knowledge level before you do the final exam. In some courses, you need to achieve at least 70% to move on to the next module.

One time only, baby for the assessment. Make or break time. Study hard! Get 70% or more! Win! (Note that some organizations allow their users to take the assessment multiple times.)

What happens after I finish a quiz?

You can re-take the quiz, print results or review results. if you wish to print quiz results you must do this at this time, as you cannot go back and do this.

Do the quizzes and exercises count towards the final mark?

The quizzes and exercises you will find throughout the course will not count towards your final mark. The final exam is worth 100% of the final grade. You will need a minimum passing grade of 70% on the final exam in order to successfully complete the course.

I do not seem to have access to the courses.

You have 30 days to complete short courses (e.g. Building Science Basics) and 60 days to complete longer courses (e.g. Construction Technology) from the date you registered. To get more time, simply contact support.

What do I do when I purchase several copies of the courses via the online store?

Well, breathe, as this is a bit confusing.

When you login, you will be the "group manager" and may register people for the course, including yourself.
Mare sure to use your contact info on the online store – not the contact info of the people who will be receiving the course.

Why is the NEXT button not working?

In some cases, the NEXT button won't work until you have engaged the coloured buttons that have extra content in them.

There are a lot of technical terms and I am not sure what they mean.

Some modules have a Glossary to help with this. The Glossary tab appears next to the Resources tab on the upper right of the screen.